Policies


Douglas Carroll Policies

Payment Methods
We accept Visa, Master Card, Discover, American Express, Cash and Check.

Service Guarantee
We want you to be happy and satisfied with your service. We do not offer refunds on services but we are happy for the opportunity to make things right. If at any time you feel as though you would be better paired with another stylist we will fully support and accommodate your decision. Our entire team is here to meet any and all of your needs at your discretion.

Product Guarantee
We offer full exchanges on all product purchases within 30 days of purchase. Educating you and ensuring your satisfaction is a vital part of our philosophy. We want you to have the products that best suit your needs. We encourage you to bring in any item that is not meeting your expectations and we will be happy to exchange it for a more appropriate product. Please note that product credit can only be used towards other products, not services.

Appointments
Upon making your appointment at Douglas Carroll Salon, we require a credit card to secure the appointment. We recommend that you make all of your appointments in advance to ensure stylist availability. Please allow yourself plenty of time to get to your appointment. If, for whatever reason, you are running more than 15 minutes late we may need to reschedule your appointment or modify your service(s).

Cancellation Policy
Please understand that our stylists' time is valuable. If you miss your appointment without giving at least a 24-hour notice, you will be charged half the cost of the missed service(s). Failure to honor an appointment without any notice will result in a full service charge. These fees will be expected to be paid prior to future visits. For your convenience, we provide a confirmation call 48 hours prior to your appointment. We ask that you keep us informed of any changes in your contact information.

Gratuities
Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All tipping must be done in cash or check. Envelopes are provided for your convenience at the receptionist desk. Please indicate on the envelope who the tip is for an who it is from and we will forward it to your stylist.

Gift Certificates
Gift certificates are available for your gift giving convenience and are offered in any amount of $25 or more. Gift certificates do not include gratuities and are not redeemable for cash.

Color Formulas
If you should need your customized color formula at anytime we do offer the option of purchasing this information at a cost of $200. Our expertise is used to create our color formulations and this expertise is derived from years of education and experience. These formulas are the property of Douglas Carroll Salon.

Disclaimer
All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing then we urge you to ask your stylist for pricing prior to your service.